Concierge Fee

The key to hassle-free living

The beauty of moving into a Brio home is that your life is truly your own. You can come and go as you please, spend time with your loved ones, set your own timetable and live life as you choose.

Our weekly Concierge Fee is designed to keep everyday life stress-free, by keeping you and your home safe, taking care of many of the chores that come with owning a property, and providing all the support you need for a happy, healthy retirement.

One weekly fee. Endless benefits.

Your Concierge Fee covers the cost of many of the basics of living at Brio – removing the worry of unexpected bills.

The fee allows us to take care of the exterior of your home, maintain the grounds and gardens, and ensure that everything from our club lounge and fitness room, to the lifts in our Village Hub are spotlessly clean and ready to use. It also enables us to maintain the fire and security systems that protect your home.

Open and honest pricing

Clear, no-nonsense pricing is all part of the Brio service and everything included in your weekly fee is fully itemised. Rest assured, we’ll never ask you to pay unexplained charges or hidden fees.

What’s more, this fee covers many of the things that make life at Brio such a pleasure – from essentials like broadband and shuttle buses, to our daily programme of social activities and the friendly team of professionals on hand to help, 24-7.

What's included in your Concierge Fee


You can look forward to a wide range of social and leisure activities each day. Our events programme offers a variety of pursuits, from exercise classes, coffee mornings, wine tasting and bridge, to outings to places of interest and the theatre. (Please note, some activities or outings may incur a charge).

Administration and paperwork

Your fee covers all on-site and off-site administration and includes a support charge, which is managed and operated by Brio Retirement Living


Your personal broadband and any inter-property telephone calls you make are automatically included.

Buildings insurance

To offer your property year-round protection, we provide comprehensive buildings insurance as standard.

Car parking

If you have your own car, or are expecting visitors, it’s good to know that we provide a number of free car parking spaces. These are not allocated to individual apartments or cottages.

Communal cleaning and repairs

We want the communal areas in your Brio Retirement Village to be as relaxing and luxurious as your own home. Your fee pays for regular cleaning and day-to-day housekeeping and repairs to the curtains, carpets, furnishings and décor.


Just like a regular home, your Brio Retirement Village may periodically require extra care and maintenance. Everyday cleaning, maintenance or repairs to the estate roads and parking areas are covered by your Concierge Fee. We’ll also take care of the grounds and gardens, repair the guttering, roofing and brickwork and ensure the windows are kept clean.

Security and safety

We want you to feel safe and secure in your new home. That’s why your fee includes:

  • Door entry system (in apartments only)
  • Service and Maintenance of Fire alarm system
  • Service and Maintenance of Emergency call system

Sinking Fund Contribution

From time to time, it may be necessary to make major repairs to the lifts, roofing, windows, doors, driveways, paths, rainwater guttering or fencing. To avoid sudden unexpected bills, we include a Sinking Fund Contribution within your weekly fee.

This fund acts as a ‘residents’ reserve’ to help us offset the cost of major repairs, replacements or improvements within the village.

To make sure that this reserve is large enough to support the village’s future needs, we also regularly carry out professional surveys. In the unlikely event that the current Sinking Fund doesn’t cover the cost of these improvements, we will always consult you before increasing weekly contributions.

Ongoing Support

Rest assured, there will always be a member of staff on hand, who you know and trust, 24/7, 365 days a year. Our team is here to provide you and your family with a wide range of services, from helping with queries, to welcoming visitors and receiving deliveries.

So in the event of an emergency, such as a fall, illness or accident, there will always be someone there to help you and provide immediate assistance, day or night.

Village Hub

The Village Hub is the heart of the Brio community and your weekly Concierge Fee includes all of these resident-only benefits:

  • Preferential rates in the Brasserie and Bar
  • Use of the Residents’ Club Lounge
  • Use of the Hobby / Multi-purpose room
  • Use of the Fitness Studio
  • Access to the shuttle bus service
  • A 24-hour concierge service
  • A rapid response in the event of an emergency
  • A dedicated Village Manager and team
  • Free advice about your home and help with paperwork and bills
  • Membership of the Chapelton Community
  • Access to a range of social, leisure and wellbeing activities
  • Free IT advice and support

Your fee additionally enables us to service and maintain the communal lifts, CCTV, heating and hot water systems, fire alarms and village lighting.

Additional services not covered by Concierge Fee

Alongside our standard service, we offer a range of optional services that can be purchased to match your personal requirements. You can select these services as and when you need them, and we regularly review your needs to make sure we deliver the right levels of support.

Our optional services include:

Personal care

A range of services tailored to your individual needs and delivered by our on site professionally qualified care team. We also offer Short-term care and/or support for illness and recuperation.

Household services

This includes help with everyday chores, including:

  • Cleaning
  • Laundry/ironing
  • Shopping
  • Odd jobs around the home
  • Preparing meals
  • Spring cleaning
  • Oven cleaning
  • Helping with correspondence
  • Dealing with bills
  • General household management
  • Facilitating contact with social networks
  • Escort to and from social events, appointments etc.

Laundry service

A convenient washing service is available for £11.00

Home Maintenance Service

Our experienced tradesmen can carry out repairs and maintenance within your property for £19.95 per hour

Shopping/escort service

A shopping / escort service is available at a cost of £19.95 per hour (for a member of staff to accompany you to appointments and go shopping etc.)


When it comes to selling your home, we can provide sales support for a fee of 1% of the final sale price. This fee covers sales support and estate agency services. It also ensures that your proposed buyer meets the necessary criteria set out by Brio.

This service additionally covers the cost of the sale process, from advertising the property in the local media and maintaining a database of potential buyers, to conducting viewings and dealing with pre-sales enquiries.

Brio reserves the right to resell the property for the first 6 months of it being on the market.

How our Concierge Fees compare

To help compare our fees to what you might be paying for existing services in your home, we have researched the following cost averages to compare:

(Independent Resident - Cost of Living 2018)

* Buildings Insurance in the first quarter of 2017, based on data from the Association of British Insurers (ABI).
% Contents Insurance in the first quarter of 2017, based on data from the Association of British Insurers (ABI).
** Based on broadband packages recorded and analysed by BDRC Continental and between 18 Aug and 12 Oct 2017
*** Based on a 5+ bedroom house on a dual fuel bill arrangement £1639 (once a month at £137) (source: UK Power) and 20% saving Brio Retirement Living will give.
**** Source
# Estimates based on a survey of local providers, and may vary based on location of service, quality of service, regularity of service etc. Source Source Source
~~ A recent survey commissioned by found that British gardeners will spend an average of £30,000 on their gardens over their lifetimes. Annual figure calculated by
devising annual spend by 55 years (estimate of how long you own a garden for) as an estimate.
## Based on a rolling monthly membership at Nuffield Health & Fitness Aberdeen.
~ Based on weekly class at a city centre Aberdeen yoga studio called Love Yoga 
^^ Based on annual car tax and fuel for a 2017 Ford Fiesta 1.0 EcoBoost Titanium travelling 7,900 miles per year (average annual mileage from National Travel
Survey) Petrol price based on 121.9p per litre (Source: The AA)
^ Varies significantly from property to property based on age of property, age of components, location, weather conditions etc. Guidance only.
> Capital repairs fund is an amount of money which is set aside to cover any major work which is needed on a property in the future.
+ Based on Careline yearly plan with 3 months free, excluding £40 one off set up fee.
= WI subscription costs

Fixed annual fees. Fair increases.

For added peace of mind and to allow you to accurately budget for the year ahead, our Concierge Fees only ever increase once a year, on 1st March. Any increases will be based upon the previous December retail price index (RPI) % figure - supplied by the ONS.

In the event of a rise, we always give residents at least a month’s notice of the RPI percentage increase for the following year.

And to make sure we consistently deliver good value, we regularly consult residents about the services we offer. If for any reason we are no longer able to provide a service covered by the Concierge Fee, we will automatically provide an alternative.

Current Concierge Fees

Apartments - starting from £130pw
Cottages starting from - £110pw
The weekly concierge fee from 2 February 2018 is listed on the price list per property.